Tips For Dealing With A Customer Who Has Not Paid You On eBay

Using eBay can be a great way to make some extra money, or even just to unload some of your old, unwanted stuff. But while eBay is great for selling your items, it is not always great for getting you paid for the items that you "sold." After all, on eBay, you do not get paid first and then give the customer the item - the way you would in a regular store - but instead, you have to wait for the person to pay you after they win the bid, and sometimes they can leave you waiting for a while!

If you are dealing with a customer who has won a bid but has not yet paid you, the first thing you should know is that they have four days to pay. At least four full days must pass after the end of the auction, and although this can seem like ages when you are waiting for a payment, eBay will not take your complaint seriously until this point. If four full days have come and gone, however, eBay tends to take these matters seriously and help the seller resolve the issue.

If someone has not paid you, the first thing you need to do is try to work things out with them by contacting them directly. If they are uncooperative or - perhaps even more frustrating - unresponsive, you then need to take things to the next step, which is filing the complaint with the Resolution Center at eBay.

The buyer will again have four days to pay after you file a complaint with the Resolution Center (and will also, of course, be notified of the complaint). Although they are allowed to contact you and try to work out an extension or another arrangement during this time, you are not required to oblige. If they do not pay you within four days, and you have not agreed to any other arrangements, it will go down as an unpaid item.

This means that you can resell the item (or you can give a Second Chance Offer to one of the bidders who lost), and it means the buyer will have an "unpaid item" on their account. And when you sell your items on eBay, keep this in mind: you are able to look at the accounts of those who are bidding on your items, and if you find unpaid items in their history, you can protect yourself by blocking them from bidding on the things you list!

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